Terms & Conditions

TeamShield IT, Inc. provides managed IT services, cybersecurity solutions, cloud services, network infrastructure, technical helpdesk support, IT consulting, and related technology services to business clients. Specific services, deliverables, pricing, and service level agreements (SLAs) are defined in individual Master Service Agreements (MSAs) or Statements of Work (SOWs) executed between TeamShield IT and each client.

By accessing our website, contacting us, engaging our services, or providing your mobile phone number through any channel, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, please do not use our website or services.

3.1 — Program Description

TeamShield IT, Inc. operates an A2P (Application-to-Person) SMS program to communicate with opted-in clients and prospects. Message types include:

• IT service alerts and system notifications
• Planned and emergency maintenance window notices
• Appointment confirmations and reminders
• Support ticket status updates and follow-ups
• Account and billing notifications
• IT security alerts and incident notifications

3.2 — How Consent Is Obtained (Opt-In)

SMS opt-in consent is collected exclusively through our website chatbot, where you are presented with a clear disclosure and must affirmatively agree to receive SMS messages before being enrolled. The opt-in process includes:

• Clear identification of TeamShield IT, Inc. as the message sender
• Description of message types to be received
• Disclosure of message frequency
• "Message and data rates may apply" notice
• Instructions for opting out (reply STOP) and getting help (reply HELP)
• Link to this Terms & Conditions and our Privacy Policy

3.3 — No Third-Party Sharing of Mobile Data

3.4 — Message Frequency

Message frequency varies based on your account activity and IT events. Typical frequency is up to 4–6 messages per month. During active support cases, critical outages, or security incidents, the frequency may be higher. You will be informed of expected frequency at the time of opt-in.

3.5 — Message & Data Rates

3.6 — Opt-Out (STOP)

You may opt out of our SMS program at any time by texting STOP to any message received from TeamShield IT. Upon processing your STOP request:

• You will receive one final confirmation message acknowledging your opt-out.
• No further SMS messages will be sent to your number unless you affirmatively re-subscribe.
• Opt-out requests are processed within one (1) business day.
• Opting out of SMS does not affect your ability to receive services or contact us via other channels.

3.7 — Help Command

Reply HELP to any SMS message to receive program information and contact details. For further assistance: [email protected] or +1 617-758-9673.

3.8 — Supported Carriers

Our SMS program is supported on all major U.S. wireless networks including AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, Cricket Wireless, and other regional carriers. Message delivery is not guaranteed on all networks and may be subject to carrier filtering.

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable federal, state, or local laws or regulations
• Transmit any unsolicited or unauthorized advertising, promotional material, or spam
• Attempt to gain unauthorized access to any portion of the website or related systems or networks
• Engage in any conduct that restricts or inhibits any person's use or enjoyment of the website
• Use any robot, spider, scraper, or other automated means to access the website or collect data
• Introduce viruses, malware, or other malicious code
• Impersonate any person or entity or falsely state your affiliation with any person or entity

All content on this website, including but not limited to text, graphics, logos, images, icons, software, and the compilation thereof, is the exclusive property of TeamShield IT, Inc. or its content suppliers and is protected by United States and international intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of this website for commercial purposes without express written permission from TeamShield IT.

All managed IT services are governed by separate Master Service Agreements (MSAs) and Statements of Work (SOWs). These Terms apply to general website use and SMS communications. In the event of a conflict between these Terms and a fully executed MSA or SOW, the MSA or SOW shall govern with respect to the specific services described therein.

Payment terms for managed IT services are specified in individual Service Agreements. Unless otherwise agreed in writing, invoices are due within 30 days of the invoice date. TeamShield IT reserves the right to suspend services for accounts with overdue balances after reasonable notice.

To the maximum extent permitted by applicable law, TeamShield IT, Inc., its officers, directors, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including but not limited to lost profits, loss of data, loss of goodwill, service interruptions, or computer damage — arising from your use of or inability to use our website or services, even if TeamShield IT has been advised of the possibility of such damages. Our aggregate total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the fees paid by you to TeamShield IT in the twelve (12) months immediately preceding the event giving rise to the claim.

Our website is provided on an "as is" and "as available" basis without any warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, free from viruses or other harmful components, or that defects will be corrected. Specific service warranties and uptime SLAs are set forth in individual Service Agreements.

You agree to defend, indemnify, and hold harmless TeamShield IT, Inc. and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the website or services; (c) your violation of any third-party right, including privacy or intellectual property rights; or (d) any claim that your use of our services caused damage to a third party.

Your use of our website and services is governed by our Privacy Policy, which is incorporated into these Terms in its entirety by this reference. Our Privacy Policy explains how we collect, use, protect, and share your personal information, including specific provisions regarding SMS opt-in data and A2P 10DLC compliance. Please review our Privacy Policy carefully.

TeamShield IT, Inc. fully complies with the Telephone Consumer Protection Act (TCPA) and all applicable FCC regulations governing automated text messaging. By providing your mobile phone number and consenting to SMS communications through our chatbot, you provide express written consent, as defined under the TCPA, for TeamShield IT to send you automated text messages to that number. This consent applies to the specific number you provide and may be revoked at any time by replying STOP.

These Terms shall be construed and governed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof shall be submitted to the exclusive jurisdiction of the state and federal courts located in Suffolk County, Massachusetts. You consent to personal jurisdiction in such courts.

TeamShield IT reserves the right to modify these Terms at any time at our sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services following the posting of revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

For questions about these Terms, our SMS program, TCPA compliance, or any legal inquiries: