Privacy Policy

We may collect the following categories of personal information:

• Contact Information: Name, email address, mobile phone number, company name, and mailing address — collected when you contact us, use our chatbot, or request services.
• Technical Information: IP address, browser type, operating system, referring URLs, and pages visited when you access our website.
• Service-Related Information: Network configurations, system information, device data, and operational data necessary to deliver managed IT services.
• Communication Records: Emails, phone calls, support tickets, SMS message logs, and chat messages related to your service requests.
• Billing Information: Payment details processed securely through our payment processors; we do not store full payment card numbers.

We use the information we collect to:

• Provide, manage, and improve our managed IT services
• Respond to inquiries, support requests, and communications
• Send service alerts, maintenance notifications, and IT system status updates via SMS and email
• Send appointment reminders and scheduling confirmations via SMS and email
• Send follow-up communications related to support cases
• Process billing and manage client accounts
• Comply with legal obligations and regulatory requirements
• Protect the security and integrity of our services and systems

3.1 — SMS Opt-In / How We Collect Consent

Consent to receive SMS messages from TeamShield IT is obtained through the following method:

• Chatbot Opt-In: When you interact with our website chatbot and voluntarily provide your mobile phone number, you will be presented with a clear opt-in prompt asking for your explicit consent to receive SMS communications from TeamShield IT, Inc. You must affirmatively agree before any SMS messages are sent to you.

By opting in, you consent to receive SMS messages from TeamShield IT, Inc. including: service alerts, system outage notifications, IT maintenance windows, appointment reminders, support follow-ups, and IT update notifications.

3.2 — No Sharing of Mobile Data (Required A2P Declaration)

3.3 — Message Frequency

Message frequency varies based on your service activity, account status, and the nature of IT events. You may receive up to 4–6 messages per month. During active support cases or critical system events, message frequency may be higher.

3.4 — Message & Data Rates

3.5 — Opt-Out Instructions (STOP)

You may opt out of receiving SMS messages from TeamShield IT at any time by replying STOP to any text message you receive from us. Upon receipt of your STOP request:

• We will send you a final confirmation message acknowledging your opt-out.
• No further SMS messages will be sent to your mobile number unless you affirmatively re-subscribe.
• Your opt-out request will be processed within one business day.

3.6 — Help Command

At any time, reply HELP to any message from us to receive information about our SMS program and how to contact us. You may also contact us directly at [email protected] or +1 617-758-9673 for assistance.

3.7 — Supported Carriers

Our SMS program is supported by all major U.S. wireless carriers, including but not limited to: AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, and Cricket Wireless. Carrier support may vary; delivery is not guaranteed on all networks.

3.8 — Consent Not Required for Service

We do not sell your personal information. We do not share mobile phone numbers with third parties for marketing or promotional purposes. We may share information only in the following limited circumstances:

• Service Providers: Trusted technology vendors who assist in delivering our IT services (e.g., cloud platforms, ticketing systems, SMS providers), subject to strict confidentiality obligations and data processing agreements.
• Legal Compliance: When required by applicable law, court order, subpoena, or government authority.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of business assets, provided the acquiring party agrees to protect your information under terms no less restrictive than this Policy.
• Protection of Rights: To protect the rights, property, safety, or security of TeamShield IT, our clients, employees, or others, when we believe disclosure is necessary.

We retain your personal information, including SMS opt-in records and consent logs, for as long as necessary to provide services, maintain our business relationship, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in/opt-out records are retained for a minimum of 4 years to comply with TCPA recordkeeping requirements. When data is no longer needed, we securely delete or anonymize it.

We implement industry-standard administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. Security measures include encryption at rest and in transit, role-based access controls, network security monitoring, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. We do not use tracking technologies to build marketing profiles for SMS targeting. You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Right to Opt Out of SMS: Reply STOP to any SMS message at any time. No further messages will be sent.
• Right to Non-Discrimination: We will not discriminate against you for exercising any privacy right.
• Right to Lodge a Complaint: You may file a complaint with your state Attorney General or applicable supervisory authority.

To exercise any of these rights, contact us at [email protected] or +1 617-758-9673.

TeamShield IT, Inc. is committed to full compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and all FCC regulations thereunder. We:

• Only send automated text messages to individuals who have provided express written consent.
• Honor all STOP requests promptly and maintain suppression lists.
• Do not send messages to numbers on the National Do Not Call Registry for solicitation purposes.
• Maintain records of all consents and opt-out requests for the legally required period.
• Do not engage in sending unsolicited bulk SMS messages (SMS spam).

Our website and services are directed exclusively to business clients and are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly. If you believe we have inadvertently collected such information, please contact us at [email protected].

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any website you visit. Links to third-party sites do not constitute an endorsement by TeamShield IT.

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of our website or services after any changes are posted constitutes your acceptance of the revised Policy.

For privacy-related inquiries, data requests, SMS opt-out assistance, or TCPA-related concerns, please contact us: